Greenhouse Delivery Terms
Shipment of greenhouse kits and accessories
Greenhouse kits are shipped by freight truck and delivered
in approximately two weeks.
Free shipping within the continental 48 states is
included on Juliana, Rion, Enthusiast, Sunshine, and
Europa Manor greenhouses. This limited time offer is
subject to change. Please call for shipping rates to
addresses in Canada, Alaska, or Hawaii.
Freight Orders
Juliana greenhouse kits are usually delivered in 1
to 2 weeks. It is the customer's responsibility to be
present at the time of delivery for residential orders
(the freight carrier will contact you to schedule a
delivery time).
Once the carrier signs the bill of lading they become
your agent acting on your behalf as though you were
there picking up the order yourself. The safe and careful
handling of your greenhouse kit or accessory is then
their responsibility. Upon arrival at your destination,
you should be aware of some helpful steps on handling
the receipt.
When your greenhouse order is delivered, be
sure to:
- Count the number of pieces.
Check the number of boxes received against the number
shown on the driver's delivery sheet. If there is
a shortage, write the number of missing boxes on your
copy and the driver's copy of the receipt, and have
the driver sign both copies.
- Check the delivery for damages.
When checking for damages, it is important to look
for all visible damage such as, boxes that are crushed,
dented, torn, opened, resealed, punctured, wet, stained,
and the number of boxes delivered without regard to
the "This Side Up" instructions printed on the box.
Make all notations of shortages or damages directly
under the contents shipped section on all copies of
the delivery receipt. Failure to note damage on delivery
receipts will cause delays in the replacement process
and possibly having to prove the damage was not done
after you received the shipment.
- Do not refuse delivery for minor damage.
If a package is damaged, check the contents for damage
before refusing delivery. If damage appears to be
minor, and only a few items need to be replaced, we
recommend accepting the shipment (or at least any
undamaged packages) after making note of damages on
delivery receipt. Doing this will speed up the replacement
process in many cases because parts can be shipped
sooner and faster delivery methods can be used.
- Contact us if you have a problem.
The guidelines above will help us to process any claims
you may have faster. Please contact us within 10 to
15 days of delivery if you have problems with your
shipment. We will work with you and the carrier to
replace any damaged or missing items as soon as possible.
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